FAQs

ORDERS

How long does it take for orders to be processed?

Orders made before 2PM are shipped out on the same day. Orders made after after the cut off are processed the next business day.

How long before my order is delivered?

Metro Manila - 1-3 days from courier pickup

Provincial - 3-5 days from courier pickup

How long will my order/s be reserved for me?

You will have 24 hours to finalize your payment until your items are released back to inventory. If we do not hear from you in 24 hours, your order will automatically be cancelled.

Repeat cancellations may incur additional restocking fees.

What payment methods do you accept?

  • BPI or Unionbank Wire Transfer

BPI QR CODE

SHIPPING

How much is shipping?

For standard deliveries, shipping is automatically calculated upon checkout depending on your location. 

Price range for same-day couriers like Grab, Lalamove, and the like will vary.

What are my shipping options?

Standard delivery - orders placed before 2PM are shipped out on the same day. Delivery takes around 1-3 for Metro Manila and 3-5 days for provincial orders.

Pick-up - we can do curbside drop offs in Makati. Please wait for pick-up confirmation email before you drop by. 

For those booking same-day deliveries via Grab, Lalamove, and the like, please coordinate with us on email/Facebook for booking. Pick up to be booked and paid for by buyer, unless otherwise stated. Please indicate your ORDER # in your delivery notes.

What are my shipping options?

You may checkout using standard shipping or choose Pick up for curbside pickups and Grab/Lalamove pickup.

If you want to use your Shopee points and opt for Shopee checkout, please choose shipping then Shopee checkout, and then wait for an email from us regarding your checkout link.

Do you have a physical store?

Right now, we don't. But we do ship nationwide!  

PRODUCTS

Are you authorized to sell the brands on the website?

Yes, we are! As roller skaters ourselves, we wouldn't sell anything we don't believe in. We ride what we sell.

Are the laces and toe caps sold in pairs?

Yes, they are.

Are prices inclusive of tax?

No. Prices displayed are not inclusive of tax and shipping. Both will be calculated upon checkout. 

REFUNDS

Most purchases are considered final and are non-refundable. For changes in your order, please send us an email indicating your Order # with your concern. Thank you!